Fair Warning. This is probably going to sound old-fashioned. In the days before internet shopping where a click of a mouse can send just about anything to your front door, good one-on-one personal service was an attribute business thrived on. I think about that now when I phone a customer service number for help with a problem. It’s rare to receive a quick, satisfying response from the operator/customer service representative on the other end of the line. Customer service becomes an oxymoron when minutes tick by on hold and you often are shuttled around to different people for your answer.
When responsive, quick action does happen, that is notable. Lucky for me, I had that type of experience this past week with a kiln repair service. After a month of pursuing a local company to come to the studio and replace the heating elements of my kiln (a pricey endeavor), I realized I was getting the runaround. One phone call to the manufacturer of L and L Kilns led me to Jay Batterden who immediately returned my phone call and was replacing my kiln elements less than a week later. It was a pleasure doing business with Jay. He is a former ceramics instructor in a nearby school system and built his kiln repair business on the side. Now it’s his full-time gig. He had all the right tools, experience and knowledge to replace the heating coils of my kiln.
I don’t know why it took me so long to dump the company I first pursued as they strung me along. I’m glad I did. Jay’s business ethic reminds me to adhere to the personal service goal I like to see in others. Of course, it gets back to one of my favorite mottos “treat people the way you’d like to be treated.” ClayByLaura is personal – it’s me. I promise when you make a purchase of one of my clay creations, I’ll make every effort to make this transaction smooth and problem-free.
Happy Shopping Season! Remember the small local shops in your area this Saturday!